At Dearest Diamonds, our utmost priority is ensuring complete satisfaction with your order. If, for any reason, you find yourself unsatisfied, we are pleased to accept returns, providing a full credit of your purchase price. For returns and exchanges, kindly reach out to us at Please note that customers outside of Canada are responsible for the return shipping fees, which will be deducted from the refunded amount. We appreciate your understanding and are committed to making your experience with us as enjoyable as possible.


All Jewelry has a 30 day return policy from the date of purchase. To be eligible for a refund, the items must be returned to us in their original condition and packaging, accompanied by all original documentation.

To qualify for a return:

  • Items must be in their original condition without signs of wear or damage
  • Items returned by mail must be in all original packaging.
  • No individual item of a set can be returned for refund, store credit and/or size exchange, and must be returned as a complete set.

All below items are non-returnable:

  • Engraved and monogrammed products
  • Earrings used to pierce during a piercing appointment.
  • Custom design and special orders are not returnable, but can be exchanged within 15 days.

In Store / Online Purchase

All In store purchases can be returned in-store only. For purchases made on, you can return your purchases in-store or please contact us at the earliest. 


We offer 30-day exchanges for all customers. All items must meet the same return qualifications listed in our Returns Policy to qualify for an exchange.

In-Store & Pickup In-Store Purchase

These orders can be exchanged in-store only.



Online Return

Please note your return will be processed within 10 business days from the time we receive your package. Once processed, we will send you a confirmation via email!

In-Store Return

Your return will be processed the same day, however, it may take anywhere from 5 - 10 business days for the fund to appear on your end.