At Dearest Diamonds, our utmost priority is ensuring complete satisfaction with your order. If, for any reason, you find yourself unsatisfied, we are pleased to accept returns, providing a full credit of your purchase price. For returns and exchanges, kindly reach out to us at info@dearestdiamonds.com. Please note that customers outside of Canada are responsible for the return shipping fees, which will be deducted from the refunded amount. We appreciate your understanding and are committed to making your experience with us as enjoyable as possible.
RETURN POLICY
All Jewelry has a 30 day return policy from the date of purchase. To be eligible for a refund, the items must be returned to us in their original condition and packaging, accompanied by all original documentation.
To qualify for a return:
All below items are non-returnable:
In Store / Online Purchase
All In store purchases can be returned in-store only. For purchases made on dearestdiamonds.com, you can return your purchases in-store or please contact us at the earliest.
EXCHANGE POLICY
We offer 30-day exchanges for all customers. All items must meet the same return qualifications listed in our Returns Policy to qualify for an exchange.
In-Store & Pickup In-Store Purchase
These orders can be exchanged in-store only.
REFUNDS
Online Return
Please note your return will be processed within 10 business days from the time we receive your package. Once processed, we will send you a confirmation via email!
In-Store Return
Your return will be processed the same day, however, it may take anywhere from 5 - 10 business days for the fund to appear on your end.
